AND RETURNS POLICY
WE DO NOT SHIP INTERNATIONALLY
MA Defense usually ships orders for in-stock items within 3 to 7 business days, our shipping provider is USPS Priority Mail & UPS Ground.
While we try our best to get out every order as quickly as possible. We ship orders Monday through Friday. Any order placed on a Friday may not ship until the following Monday. Please keep this in mind when placing your order.
All shipments include a tracking numbers, insurance is required on orders above $50.00 - a tracking number will be emailed to you when the order is shipped. Depending on the value of the product being shipped, a signature may be required to receive the product.
Note: All shipments under $50.00 are insured by us.
Not all methods are available to all addresses within the specified areas. We
will contact you before shipment if the shipment method you have chosen is not
available to your address.
Any order cancelled prior to shipping will be charged a 8% processing fee.
We want you to be happy with your purchasing
experience from MA Defense RMA requests from customers who have a
registered account with MA Defense can fill out an RMA request directly on
their account dashboard. RMA requests from customers who purchased products
from MA Defense direct and checked out as a guest can do so directly from
the website at the bottom of the homepage. You will need to provide your order
number and email address associated with your ordered item.
Our Return Policy:
Arrangements for a return must be made within 10 days of the date the order is received. RMA numbers are valid for 7 days from the date of issue. All packages received without an RMA number will be charged a 25% restocking fee ($2 minimum). Rejecting receipt of a package is considered returning the package without an RMA number will be charged a 25% restocking fee.
Returned items that are not defective will be charged a restocking fee of 25% ($2 minimum), and shipping will not be refunded. Unless explicitly stated by MA Defense any coupon codes provided for customer use are discounts for products, not shipping. Original and return shipping charges for any non-defective returns are the sole responsibility of the customer. If we are at fault ,MA Defense will provide a return shipping label and/or (with MA Defense prior consent) reimburse return shipping charges for non-expedited, traceable shipping methods. If in doubt, please contact us and we'll do our best to get you taken care of!
Special orders and Pre-Sale Orders
All special orders and pre-sales are to be paid in full at time of sale, there will be NO REFUND given for these items. Pre-sales are given an approximate date of product arrival, this date is based on our distributors info to us. Special orders, when you place an order for a special order product you will be given an approximate ship date.
Occasionally packages are returned to us as undeliverable. When the carrier returns an undeliverable package to us, you will be contacted if possible or you will be issued a full refund for the order placed.
If you suspect your order cannot be delivered as addressed and you have not received confirmation of its return or refund, please contact MA Defense Support.
Rejecting receipt of a package is considered returning the package without MA Defense's consent and will be subject to a 25% restocking fee ($2 minimum). Any fees and shipping charges incurred will be re-billed to the customer and may be deducted from any applicable refund amount.
Unless arrangements are made before arrival, orders that are returned to us will be restocked and are not able to be shipped again. If you would still like the returned items, you will need to place a new order.
Occasionally, packages are not delivered in the expected time frame and are not able to be located by tracking information (if available). US Postal Service and other shipping providers state to wait at least 10 days to consider any missing packages. Once this happens, the package is considered "missing."
If a package falls into this category, MA Defense reserves the right to send a replacement. Refunds or returns are only available for orders that have been successfully received.